This privacy policy covers all services provided by The Chelsea Garden Company, and it is the policy of The Chelsea Garden Company to respect your privacy regarding any information we may collect whilst you visit our website.

The Chelsea Garden Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

If you wish to contact us about any abuse or violations of The Chelsea Garden Company services, please send an email to info@chelseagardenco.com.

The Chelsea Garden Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 08/07/2020

Data Collection

What we collect

We may collect the following information:

1. Name
2. Email address
3. Telephone number

To obtain a copy of the information we hold about you, please email info@chelseagardenco.com or write to The Chelsea Garden Company, Unit 4, Beech House, Porters Wood, St.Albans, Herts AL3 6PQ

We may also collect general tracking information related to our website users, using Google Analytics (see below).  This information is collected and stored whenever a request is made for any page or image on our servers. This information can be analysed and presented in the aggregate or organised by user sessions.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

1. Internal record keeping.
2. We may use the information to improve our products and services.
3. We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided if you have opted in to receive such information.
4. We may use general tracking information (generated by Google Analytics, see below) for analysis and reporting on-site activity. For example, we may want to know how long the average user spends on our site, or which pages or features get the most attention. This information is used to analyse the success of our website, i.e. to gauge the popularity of one feature or product offering over another and to understand how people use our website.

The Chelsea Garden Company also collects non-personally-identifying information that web browsers and servers make available, such as browser type, language preference, referring site, and the date and time of each visitor request. From time to time The Chelsea Garden Company may release non-personally-identifying information in the aggregate i.e. publishing a report on trends in the usage of its website.

The Chelsea Garden Company also collects Internet Protocol (IP) addresses. The Chelsea Garden Company does not use such information to identify its visitors and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information as mentioned.

Certain visitors to our website choose to interact with us in ways that require The Chelsea Garden Company to gather personally-identifying information. The amount and type of information that The Chelsea Garden Company gathers depends on the nature of the interaction.

Disclosure

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. The Chelsea Garden Company uses cookies to help us identify and track visitors, their usage of our website, and their website access preferences.

We use a third-party product “Google Analytics”, a web analytics service provided by Google, Inc. (“Google”), to help us analyse how our site is used. The information collected is anonymous and is statistical data about users’ browsing actions and patterns. It is used to generate site web statistics and inform improvements to the website. In using Google Analytics, information about your use of our site, including your IP address, operating system, and browser type may be transmitted to and stored by, Google. This information will be subject to Google’s Privacy Policy. See Google’s Privacy Policy.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

Visitors to The Chelsea Garden Company website who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website. Certain features of our website may not function properly without the aid of cookies.

Storage & Security of Data

We endeavour to ensure the security of our systems at all times and have measures in place to protect the loss, misuse, and alteration of the information under our control.  These security measures include firewalls, data backup procedures, and where appropriate, encryption and secure internet transactions. In the unlikely case of a security breach, we will react as fast as possible to resolve the issue and notify you straight away.

Use of Services by Minors

The services that The Chelsea Garden Company provide are not directed to individuals under the age of 16, and we do not knowingly collect Personal Information from individuals under 16.

Access to information

At any given time, you may request free of charge the access to and the rectification or removal of any personal data and exercise the right to object. If this is the case, please email info@chelseagardenco.com

We will promptly correct any information found to be incorrect

We may use your personal data in any way that we consider necessary to carry out our responsibilities to you or to maintain and preserve our records.

If you provide personal information to us about someone else (such as one of your directors, employees, or agent) you must ensure that you are entitled to disclose that information to us and that, without us taking any further steps required by privacy laws, we may collect, use and disclose that information for the purpose for which it was provided to us.

Changes to Privacy Policy

From time to time The Chelsea Garden Company may change its Privacy Policy, we, therefore, encourage visitors to frequently check this page for any changes to the Privacy Policy. Your continued use of this site after any chance in this Privacy Policy will constitute your acceptance of such change.

This policy was last changed on 08/07/2020